SHIPPING POLICY — Salt River Outfitters LLC
Last Updated: November 24, 2025

Thank you for shopping with Salt River Outfitters LLC. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at saltriveroutfitters.net.

For all shipping-related questions, please contact us at:
📧 [email protected]
📍 10534 SE 236th Pl, Kent, WA 98031

1. Order Processing Times

  • Orders are processed Monday through Friday, excluding U.S. holidays.

  • Standard processing time is 1–2 business days.

  • During peak seasons (Black Friday, holidays, new product launches), processing may take an additional 1–3 business days.

You will receive an email confirmation once your order is placed and again when your order ships.

 

2. Shipping Methods & Delivery Times

Saltriveroutfitters currently offers two shipping options within the United States:

Standard Shipping

  • Delivery Time: 5–8 business days

Express Shipping

  • Delivery Time: 3–5 business days

Delivery time estimates begin after processing is complete.

3. Shipping Costs

Shipping rates are applied as follows:

Standard Shipping

  • FREE for orders totaling $100 or more

  • $6.99 flat fee for orders under $100

Express Shipping

  • $9.99 flat rate for all orders

  • Delivery estimated 3–5 business days

Shipping fees are non-refundable unless the return is due to a Saltriveroutfitters error (such as receiving an incorrect or defective item).

4. Tracking Your Order

Once your order ships, a tracking number will be sent to your email.
You may also track your shipment through:

  • The carrier’s website

  • Your Saltriveroutfitters account (if registered)

If tracking does not update within 48–72 hours, please contact us.

5. Shipping Restrictions

Some items may be restricted due to:

  • Carrier limitations

  • Hazardous materials regulations

  • Location-specific restrictions

We do not ship to P.O. Boxes for certain packages (oversized, heavy, or restricted items).

6. Incorrect / Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information.

Saltriveroutfitters is not responsible for orders shipped to:

  • Incorrect addresses entered at checkout

  • Undeliverable addresses

If your order is returned to us due to an address issue, we can reship it once additional shipping fees are paid.

7. Lost, Delayed, or Stolen Packages

Once a package is marked “Delivered” by the carrier, Saltriveroutfitters is no longer responsible for lost or stolen packages.

However, we will assist by:

  • Contacting the carrier

  • Providing documentation

  • Helping file a claim

If you believe your package is lost, contact [email protected] within 7 days of the expected delivery date.

8. Damaged or Missing Items

If your shipment arrives damaged or missing items, please notify us within 72 hours of delivery with:

  • Order number

  • Photos of packaging and damaged items

  • Description of the issue

We will investigate and offer a replacement, refund, or store credit when appropriate.

9. International Shipping (If Available)

International shipping may be available to select countries. Delivery times vary by destination.

Customers are responsible for:

  • Import duties

  • Customs fees

  • Taxes or brokerage fees

These charges are not refundable under any circumstances.

If a package is refused or abandoned due to unpaid duties, no refund will be issued.

10. Multiple Shipments

In some cases, your order may arrive in multiple packages due to:

  • Inventory availability

  • Product size/weight

  • Fulfillment efficiency

You will receive separate tracking numbers when applicable.

11. Contact Us

If you have questions or need help with your shipment:

📧 [email protected]
📍 Salt River Outfitters LLC – 10534 SE 236th Pl, Kent, WA 98031