RETURN – REFUND POLICY – Salt River Outfitters LLC
Last Updated: November 24, 2025

Thank you for shopping with Salt River Outfitters LLC. We want you to love every purchase, and we understand that sometimes an item may not work out. This Return Policy explains how returns, refunds, and exchanges work for orders placed on saltriveroutfitters.net.

For any questions, please contact us at:
📧 [email protected]
📍 10534 SE 236th Pl, Kent, WA 98031

1. Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, unwashed, and in its original condition.

• Tags, labels, packaging, manuals, and accessories must be included.

• Returns must be initiated within 30 days of the delivery date unless otherwise stated.

Items showing signs of wear, damage, alterations, or missing components may not be eligible for a refund.

2. Non-Returnable Items

For health, safety, or quality control reasons, certain items cannot be returned:

• Clearance or final-sale items

• Customized or personalized products

• Gift cards

• Items marked “Non-Returnable” on the product page

• Products damaged due to improper handling or installation

3. How to Start a Return

To initiate a return:

1. Email us at [email protected] with:

   • Your order number

   • The items you’d like to return

   • The reason for return

2. Our support team will provide instructions and, if applicable, a prepaid return label.

Returns without prior authorization may be delayed or rejected.

4. Return Shipping

Depending on the reason for return:

Saltriveroutfitters Covers Return Shipping If:

• You received a defective, damaged, or incorrect item.

• A major listing or fulfillment error occurred.

Customer Covers Return Shipping If:

• You changed your mind

• Ordered the wrong size

• No longer want the item

Return shipping costs are non-refundable unless the return is due to an error on our part.

5. Refunds

After receiving and inspecting the returned item(s), refunds are processed within 5–10 business days to your original payment method.

Refund amounts may be adjusted if:

• Items are returned damaged

• Items are missing parts or packaging

• Items show signs of wear or misuse

Your bank or payment provider may require additional time to post the refund.

6. Exchanges

We currently offer exchanges for different sizes, colors, or product variants based on availability.

To request an exchange:

• Contact [email protected]

• Specify the new item details

If the requested item is unavailable, we will issue a refund instead.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Broken

• Defective

• Incorrect

• Missing components

Please email [email protected] within 30 days of delivery, including:

• Order number

• Photos of the issue

• Packaging details

We will promptly replace the item at no cost to you.

8. Lost or Stolen Packages

Saltriveroutfitters is not responsible for:

• Packages marked as delivered but not received

• Packages lost due to incorrect address information provided by the customer

However, we will assist where possible by contacting the carrier or providing options for replacement.

9. International Orders (If Available)

For international orders, customers are responsible for:

• Return shipping costs

• Customs duties and taxes (non-refundable)

Refunds will only cover the product cost, excluding international shipping fees.

10. Contact Us

For questions about returns, replacements, or refunds:

📧 [email protected]
📍 Salt River Outfitters LLC – 10534 SE 236th Pl, Kent, WA 98031